Returns
We want you to love your jewelry. If something isn't right, here's how returns work.
Return window
Unworn items in their original condition and packaging may be returned within 14 days of delivery or in-store pickup.
Final sale items
Custom, engraved, resized and made-to-order pieces are final sale. Gift cards are non-refundable.
How to start a return
Email sales@tsfjbremerton.com or call (360) 479-3877 with your order number. We'll reply with return instructions. Please don't send items back without contacting us first. Return shipping is the customer's responsibility. We recommend an insured, trackable service, since we can't refund items lost in transit.
Refunds
Once we receive and inspect your return, we refund the item price to your original payment method within 5–7 business days. Original shipping costs are non-refundable.
Exchanges
We don't offer exchanges. If you'd like a different size or piece, return the original for a refund and place a new order.
Craftsmanship Guarantee
At Two Sisters Fine Jewelry, we stand behind every piece we sell. Every purchase carries a 90-day guarantee on its craftsmanship, starting from the date of purchase.
If a problem caused by how the piece was made shows up in that time, we'll repair it at no charge. That includes a loose setting, a failed solder joint or a faulty clasp. If we can't repair it, we'll replace it with the same or a comparable piece.
This guarantee covers manufacturing and workmanship only. It does not cover:
- Pieces that have been resized, repaired or altered by anyone other than Two Sisters Fine Jewelry
- Damage from impact or accidents, such as bent, dented, cracked or crushed metal
- Stones lost or chipped because of a blow, a snag or other damage
- Normal wear, such as scratches, thinning or the natural wearing of plating or finishes
- Loss or theft
To use your guarantee, bring the piece to our store with your receipt or order number, or call us at (360) 479-3877. We'll inspect it and let you know how we'll take care of it.